Vivi Tan

简介

Vivi Tan researches across fields of consumer protection law, contract law, law and technology, including AI, and dispute resolution system and design, including alternative and online dispute resolution (ADR and ODR). Her PhD thesis (University of Melbourne) explores the integration of information and communication technologies into judicial and extrajudicial dispute resolution processes and their implications for dispute resolution regulation and practice as well as for consumer protection law. In particular, she examines ODR for consumer disputes. She demonstrates the design principles essential to providing a high-quality alternative for consumers to traditional court processes. Her findings establish how ODR can meet with the requirements of civil justice in the context of consumer pr